Shipping & Returns

Shipping and Return Policy

Shipping Policy: Orders are usually shipped within 24 hours unless for some unforeseeable reason we do not have your item in stock. If that is the case, someone will contact you by phone or email with regards to this ASAP. Delivery on most orders can be expected within 7-9 days. Shipments will be via UPS Ground and will carry the shipping charges listed on the order form. If a Post Office box is listed as the ship to address, we will use USPS Priority Mail but we can’t be responsible for any lost items due to shipping this way.

Return Policy: Returns must be made within 30 days of date on receipt. As soon as the returned merchandise is received (in an unused and undamaged condition) the proper credit will be issued. Sorry, we cannot refund shipping charges and a 20% restocking fee will be deducted from the credit. The restocking fee also applies to "Refused" shipments. All returns must be sent back to us shipping prepaid. However, if the error is ours the restocking fee will not apply and shipping charges will gladly be refunded. Call our 1-800-541-5797 for a return material authorization number and further return instructions for shipping back to us. We must receive the product back within 10 days of notification of intent to return. It must arrive at the store undamaged in saleable condition. This means no tags removed or damage to special packaging such as collectible boxes. Refunds will be credited back to the card used to purchase the item. We do not refund shipping. Returns sent without an authorization are also subject to a 20% restocking fee.

Food products, Wines and Gourmet gift baskets cannot be returned.

Damaged Goods
If goods are damaged during shipment by UPS, save the item, the box and all packing material. Notify us and we will place a claim with UPS. UPS insures all shipments and so far has made good on them. You may have to allow a UPS representative access to inspect the damaged merchandise and packaging before an adjustment can be made. We will replace the product at the carrier's expense. If you request that we use the US postal service and decline insurance to save on shipping cost, any adjustment for damage will be between you and the post office.

Canceling Orders
We take pride in prompt shipping and most orders are shipped the morning following our receipt of the request. Orders received on Friday or over the weekend will in most cases be shipped the following Monday. If you decide you do not want what you ordered, it is imperative that you e-mail us immediately at support@theoregonstore.com. Once we ship the item you may return it under the conditions stated above, but we will not refund the shipping cost.

All of us at The Oregon Store appreciate your business, and want to thank you for choosing to shop with us. If you have any additional needs, or if we may be of help to you in the future, please feel free to call on us.
Back
(c) The Oregon Store | 800.541.5797 | 639 NW Franklin Avenue, Suite 2 | Bend, OR 97701